In order to provide flexibility in the way you pay for our support and managed services, we have provided 3 payment options.

Option 1 - Monthly Support Subscription

Monthly support subscription is available. There are multiple levels of support subscriptions - just add additional hours (4 support credits each).

Level 1: 1 hour/month - $60

At this level, you receive 1 hour (4 support credits) of managed/professional server support services per month, whereby 4 credits are deposit into your account on the 1st of each month. Credits will continue to accumulate and remain until they are used (no time limit), unless this service level is discontinued.

Level 2: 2 hours or more /month - $120 & up

For those requiring even a higher level of managed/professional services per month, simply add more by increasing the quantity of hours (i.e. 4 hours/month and up) . Credits will continue to accumulate and remain until they are used (no time limit), unless this service level is discontinued.


Option 2 - Support Pre-payment

Customer can pre-purchase support credits via myCP® control panel at the following rates:

* $90 for 4 credits
* $160 for 8 credits ($20 discount)

Click on Support Credits under Customer Care and select how many credits you want to pre-purchase.


Option 3 - Support Post-payment

Customer can elect to pay after support has been provided. If customer has no credits in their account, they will be automatically billed $25 for each credit when the support ticket is closed.